fair play policy

Fair play is at the heart of the value system of SportzXchange. This value system is driven by fundamental virtues of

From the number of participants in a contest to the size of the prize pool to the distribution of the prize pool and declaration of the winners, SportzXchange maintains a fully transparent process.

The user’s Team Portfolio value and his rank on the contest leader board is available to him along with the Team Portfolio values and rank of every participant in the contest.

Communication is the key to building trust and it is our constant endeavour to communicate with the user at all levels whether through emails, promotions, notifications and we do request that user’s keep these channels open and enabled to allow us to communicate with the user.

Our users trust us with their personal information and documents like PAN Cards and Bank details. We value & uphold that trust in high esteem. The information shared with us is used strictly in accordance with our Privacy Policy.

We strive to ensure that we only have genuine users playing on SportzXchange. Before withdrawing their winnings, the Users are required to complete their KYC which includes furnishing their valid PAN Card & bank account details, verification of email address.

At this time, we are running a promotion where all our contests are free for all users. However, we are committed that when we introduce Cash Contests, the payment system shall be through trusted third-party payment gateways with 3-D secure authentication to ensure safety and security of all financial transactions. We will not store your credit/debit card details with us in accordance with our Privacy Policy.

None of our employees are permitted to play in any cash contests.

We strive to maintain strict customer support response times

We have a zero-tolerance policy to cheating. Any user using unfair means to influence the outcome of his or any other participants winning chances will be dealt with severely.

Unfair practices shall include but will not be limited to wrong declaration of personal information while registration of the account and/or submitting wrong documents for KYC, using or trying to use illegal means to withdraw money from the account, collusion with other participants to influence the scoring or any other purpose, manipulating trading of player units on the platform.

Consequences
a) The User’s account will be blocked immediately if he is found cheating.
b) The total amount present in the SportzXchange wallet of the user found to be cheating will be forfeited and reduced to zero.